Leader with a balanced technical, consulting, business and people manager skill sets. A strong performer and problem solver, with experience in managing diverse Tech teams.
Currently working as a People Manager of a team of former Engineers and Product Managers driving Tech and Product partnerships; with 10+ years of experience in the Tech industry and 12 years as a software developer.
Head of Technical Solutions, Channel Partners APAC
- (1y 4mo) at Google (Singapore)
Manager of a team of Technical Solutions Managers in Channel Partners team in Asia Pacific (APAC), mainly comprised of former Engineers and Product Managers. My responsibilities include a mix of people, team and business management.
Led the team through a major reorganization with a new leadership and vision. This required building the team from scratch; hiring and ramping up most members, and creating the team’s culture and operational frameworks.
Scaled APAC’s operational framework into our global teams to improve productivity, collaboration and best practice sharing among team members across regions.
Collaborated with teams across Google to unlock roadblocks for the team and our partnerships. Revamped multiple partner-facing development workflows cutting hurdles to launch an API integration by over 60%.
Led the Singapore-based Latin Employee Resource Group. Set the strategy working with a team of 4-6 people aiming at fostering Diversity, Equity and Inclusion within the (50+) represented group and at Google.
Defined strategy including defining team’s Objectives and Key Results (OKRs), and shaping the team’s shared vision.
Responsible for the team’s success, including setting expectations and individual OKRs, performance management, coaching, and career planning through regular syncs and processes.
Responsible for team’s growth and hiring, including promoting the roles, screening and interviewing candidates, preparing interview panels, and onboarding new hires; while focusing on the team’s diversity and inclusion.
Led the team through a major organization restructure; keeping the team productive, focused and motivated during the transition.
Worked with multiple areas (e.g. Product, Tech Support, Policy, Marketing), to enable cross functional collaboration and reduce or remove roadblocks.
Tech Lead of Technical Solutions, Channel Sales APAC
- (1y 4mo) at Google (Singapore)
Technical Solutions Manager in a Partnerships, designing and leading new Products, through complex API integrations with large Tech Partners in the region and globally. Role scope includes Product definition and scoping, UX and persona definition, piloting and validating hypotheses, designing and building the Product and API integrations, testing and launching to market. The Team’s portfolio spans multiple verticals and sectors with high focus on e-Commerce (e.g. store builders or marketplaces) and Lead Generation (e.g. web builders or CRMs), and transforms into a USD$XXXM yearly revenue portfolio opportunity.
Designed a new custom solution for marketplaces, which unlocked this vertical in APAC opening an opportunity of USD$X00 millions.
Launched a team collaboration framework and tackle key team challenges on identity, performance, product and documentation globally. Launched an Awards and Recognition program to further foster collaboration.
Created and led the Singapore-based Latin Employee Resource Group. Set the strategy working with a team of 4-6 people aiming at fostering Diversity, Equity and Inclusion within the group and Google.
Tech Lead role, holding similar responsibilities than as the Head of Technical Solutions, but without direct reports.
Consulted in Systems Design and UX of new Tech Products.
Designed and supported complex API integrations
1x Top 4-25%
2x Top 25-60%
Customer Solutions Engineer
- (2y 2mo) at Google (Singapore)
Sales Engineering role providing professional services including technical consultation, as well as designing and developing advanced custom solutions Google's largest advertisers and Channel Partners.
Led Consulting engagements with C-level executives to deliver key business objectives through Technical Plans worth USD$XX millions.
Designed and developed custom tech, cloud and data solutions to solve business problems and drive incremental revenue.
Consulted technical teams, and project managed API integrations worth USD$X-XX millions.
Designed and built multiple solutions using a range of programming languages and technologies.
Deployed apps or data pipelines using BigQuery, Apache Airflow, Google Apps Script, App Engine or equivalent internal tools.
1x Top 4%
2x Top 4-25%
2x Top 25-60%
- (6mo) at Google (Singapore)
Rotation (temporary assignment) on a data and web engineering team focused on scaling customer support teams. During this time, my main project was to create a machine learning recommender system to identify help center articles relevant to customer queries to optimize customer support operations.
Designed, developed and implemented a Machine Learning model and technical solution to identify relevant help center articles, saving 40,000 hours of work per year.
Redesigned and scaled a data pipeline for the management and governance of internal tools.
Built data pipelines to monitor and analyse Google’s Technical team internal governance on tool usage.
Built a parser, pipeline and scorer for the backend using Python.
Created multiple data pipelines for several projects using SQL and BigQuery.
Technical Solutions Consultant
- (3y 3mo) at Google (Ireland and Singapore)
Technical customer support for advertising products. My functions evolved from campaign implementation for large customers to troubleshooting technical issues with Google Ads and Google Marketing Platform. During this time, created and led a team of technical members to automate implementation and troubleshooting tasks leading to an increase of team productivity, morale and cost savings.
Provided consulting, implementation and troubleshooting services for Google’s largest advertisers with 100% quality and satisfaction rate.
Managed large Google Ads advertising campaigns for budgets up to USD$XXX,000 per day.
Led a technical and globally distributed team focused in automating operational processes, which became a key pillar in Google’s technical support strategy. Grew the team from 4 to over 15 members across 3 regions.
4x Top 4%
1x Top 4-25%
1x Top 25-60%
- (2y 1mo) at IEBSchool (Spain)
Launched the online platform for selling short courses for an Online Business School. My job as a Product Manager was critical on the launch and growth of the platform while integrating operations (customer support, sales, content development) with the rest of the functions; and prioritizing the development of new features based on business need and user feedback.
Planned and implemented the product strategy, creating processes and workflows in cooperation with multiple departments.
Ideated and implemented automation initiatives which saved 50% manual labour on key business processes.
Business development and user acquisition strategies allowed us to launch and reach the first EUR€XX,000s of revenue on the first year.
Prioritized and released features by managing a team of 2 developers using Agile-like methodologies.
Organized and prioritized development of features using agile methodologies.
Guest Lecturer on Automation and Digital Marketing
- (6y 7mo) at IEBSchool (Online, Spain)
Worked as a Guest lecturer teaching across multiple Master, MBA and other programmes on IEBS Business School. Topics covered on my classes spanned from Digital Marketing (Social Media, SEO, SEM) to Productivity and Automation.
Average student’s quality survey: 9.1 / 10.
- (5mo) at Wannanotes (Spain, Online)
Part-time job working at internet startup selling student notes. My role functions spanned across multiple online marketing areas including: SEO, social media and user experience with the objective of growing traffic to the platform.
Responsible for social media, SEO and User Experience. which increased traffic and conversion.
Increased organic traffic by 54% in 4 months through a SEO and Social Media strategy and by leading a technical redesigning of critical landing pages.
- (9y 2mo) at Freelance (Spain, Online)
Worked as a freelance developing websites both for myself and for clients. Launched websites were focused around multiple areas such as webmasters, gaming, or ebooks. Customer websites spanned from simple static sites, to fully functional e-commerce portals with custom modules.
Managed and developed 20+ websites and experiments for myself and customers.
Managed senior and highly productive Tech teams, from hiring and planning to success.
Fostered diversity, equity and inclusion to create better teams and companies.
Led consulting engagements with business and technical stakeholders (incl. C-level execs).
Worked across multiple organizational areas, including customer support, Tech consulting, product partnerships, sales engineering and business development.
Worked in several European and Asian cities on multidisciplinary and multicultural teams.
Leadership Skills: Team building and management, Strategy planning and delivery, Cross functional collaboration.
Business skills: Problem solving, automation, quick learning.
Languages: Spanish, English, French, Catalan.
Licentiate in Business Administration
- (4y 10mo) at Universidad Pontificia Comillas (Spain)
Licentiate in Business Administration, a 5 year degree program which consists of a first and second cycle with specialization; similar to Bachelor (BSc) + Masters (MSc).
Majored in Marketing.
Achieved exceptional academic results including: 6 Dean’s List and 17 Outstanding grades, Top 5/300 student ranked by GPA and foreign language level, and the Grant of Excellence of Madrid for high achieving students in collaboration with Business Management department.
Class Prefect and Faculty Cloister member.
8.5 / 10 (B+)
Finance et Gestion, Exchange
- (7mo) at Universite Catholique de Lille (France)
European international exchange program (ERASMUS) at la Faculte Libre des Sciences Economiques et de Gestion de Lille. Semester abroad studying in French.
14.04 / 20 (A)
Business Administration and Management, Exchange
- (1y) at University of Sydney (Australia)
International student exchange program at University of Sydney, Australia. Year abroad in Sydney studying in English.
Top 1 in Unit: INFS1000 – Digital Business Innovation.